Streamline your operation by Developing and Adopting your Technology Best Practice, Technology Stack and Service Standards.
Close more infrastructure projects and expand your Security, vCIO and Cloud services with Client Engagement Activities.
Running business focused QBRs, Audits and Annual Planning sessions defines you a high-value business partner.
Communicating with your clients at only the technical and tactical level will eventually lead to diminished engagement.
Executives are looking for more strategic and business-oriented conversations. Without a clear understanding of the roles for the Account Managers, Technical Account Managers, Technical vCIOs or Business vCIOs it is nearly impossible to leverage any process, best practice or tool to get your critical audience excited.
But without the tech-talk, it's hard to reduce the ticket noise, approve projects, get your technology stack and best practices adopted, or introduce new services.
The problem is not a missing feature, tool, lack of integration or a usability problem. The problem is a missing methodology and implementation process for client engagement excellence.
We had challenges in upgrading our clients to our cyber-security offering. Managed Services Platform helped develop an effective process for our Account Management team to grow our existing client base.
Managed Services Platform helped us design and sell a $7,000 MRR vCIO contract to our existing client very quickly.
We use the Managed Services Platform's Needs Assessment questionnaires and reports to differentiate ourselves through the sales process. We have been growing our MSP 20% year to year.