Orientation Meeting

Maximize your Continuum Help Desk Partnership

 

Free your valuable internal resources and make more money with an optimized Help Desk partnership

 

 

More Managed Seats Per Tech

Watch your internal resources availability for value-producing work soar once your team is truly aligned with Continuum Assist Help Desk Best Practices. They’ll spend less time creating process & managing techs once the Help Desk techs have access to your well planned and implemented documentation.

Happier Clients

We’ve observed a quantitative drop in client issues as we’ve implemented these processes into our own MSP. As a rule of thumb, clients are always happier when they understand the support process and support jobs get done right the first time around, not the third (or fifth).

Faster Client On-Boarding

After years of wishing Continuum would provide a template for documentation structure, we went ahead and designed our own -- and now we’re sharing it with you. We provide an entire plan for scheduling, communication, training & implementation including actionable I.T. Glue best practices and our dynamic actionable checklists for managing Client and Client Employee Lifecycle.

Here is the problem

Outsourcing one of your core processes is not actually ‘set it and forget it’ -- but You have to do it anyhow to be able to work on your business and become a high-value business partner
Your outsourcing partners aren’t giving you a blueprint of success
You’re getting frustrated paying for an outsourced help desk while your team still does most of the work themselves
You’re getting frustrated as you see your team is still busy with stuff they shouldn’t be doing anymore
Your team never knows who to assign work to or what the status of your client’s tickets is
Tickets linger for days in open statuses, they’re done completely wrong or unnecessarily escalated

From being stuck with an inefficient help desk partnership to becoming confident that your partnership is truly optimized.

 

Josh-Headshot

Your Expert Guide

Josh has worked daily with the help desk since 2014 and has worked hard to generate streamlined processes and best practices with Continuum. Although, he served on Continuum’s Help Desk Partner Advisory Council, and the Early Access Beta Team and speaks annually at Continuum Navigate he found that the experience of an MSP can be better with a method, step-by-step process and education on how to get this work faster.

See Josh's Profile

 

Josh-Headshot

Find and Win More MSP Customers

4-Process Framework

  1. Partner Alignment Process
  2. Documentation Process
    ---------------
  3. Quality Assurance Process
  4. Client Alignment Process. 

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Implementation Process

  • Assessment
  • Planning
  • Initial Partner Alignment Process
  • Partner Documentation Standards
  • Service Quality Assurance Process
  • Client Alignment Process

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Maximize...

 

Step 1. Schedule a meeting
Step 2. Take the 4Process Assessment with a coach
Step 3. Fit/Gap Analysis
Step 4. Have an Action Plan


 

Sign up for the Help Desk Outsourcing Readiness Assessment

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On-Demand Courses

Access your library of on-demand courses designed to help you progress at your own pace. You’ll find courses with videos, quizzes, progress checks, and downloadable content on topics such as:

  • Demand Generation
  • Prospecting Do’s and Don'ts
  • Dealing with Objections
  • Creating Real Value
  • How to build a sales campaign
  • Website Tips and Techniques
  • And many more...

MasterClass-sales

 

Live Masterclasses

Join your peers for an MSP Sales Masterclass and learn how you can quickly transform your sales operations. The Masterclass guides you thru the course and maps directly to your scoreboard so you will be able to make improvements and track your progress in real time.

Some of the available Sales Masterclasses include:

  • How to Develop a Game Changing Sales Plan
  • How to Deal with Objections
  • Keys to Hiring Salespeople
  • Sales HR - Comp Plans to Performance Plans
  • Developing Campaigns that Drive Results

MasterClass-sales

 

From feeling worried and uncertain about growing your business, to confidently executing a plan that actually works.

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1-1 Coaching

Your 1-1 coaching starts with a Sales Readiness assessment which will highlight your strengths and alert you to areas in need of assistance. Your sales score dashboard will keep you focused on the tasks that will yield the most value.

To maximize sales results, and to ensure that you are operating at peak performance, your coach will guide you thru the process and provide valuable feedback and sales guidance to help you win more customers.

Application Templates

  • Internal
    • Document and standardize outsource help desk interaction process
  • Service
    • Create a company one-pager documentation summary
    • Onboard a client employee
    • Offboard a client employee
    • Ticket Quality Assurance Process for outsourced help desk
  • Projects
    • Onboard an MSP Client
    • Offboard an MSP Client.

The real-world insight provided by Josh and his team - MSP to MSP was critical to NSI successfully implementing a plan to migrate our existing clients and new clients to the Continuum help desk.Josh brought up several things Continuum never mentioned, critical items which we certainly would have uncovered on our own, only after making the mistakes ourselves – instead we avoided costly errors, allowing us to provide the service our clients expect.My advice to any MSP looking to make this migration is to listen to Continuum, follow the protocol and advice they give you – exactly. And hire Josh and his team to provide the real-world MSP experience that Continuum just can’t offer.You don’t know what you don’t know! – But Josh and LA Creative Tech do!

Tom Mcdonald

President / NSI

Managed Services Platform is pretty cool. We've tried a lot of MSP coaching, training and marketing systems. We truly feel that the Managed Services Platform is the most in-depth, comprehensive, advanced and fastest evolving

Nick Stevens

Founding Partner / Heroic Technologies

Managed Services Platform helps us to sell more SaaS but also helps us to get more revenue because we do more for the same client. The report tool forces us to get out of our comfort zone (the bits and bytes), and makes us focus on why a client needs IT.

Wouter Mertens

Business Manager / EXPRO IT