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7 Smart Tips to Maximize Your Continuum Help Desk Partnership
After my business grew from a break/fix it tech provider to a full fledged MSP, it was clear that I needed to offer...
After years of wishing Continuum would provide a template for documentation structure, we went ahead and designed our own -- and now we’re sharing it with you. LA Creative’s online course provides an entire plan for scheduling, communication, training & implementation of your Help Desk. In this course, you will learn about actionable I.T. Glue best practices and our dynamic actionable checklists for managing Client and Client Employee Lifecycle.
With your team truly aligned with Continuum Help Desk Best practices and documentation, watch their skills, practices and abilities soar, producing REAL value where and when you need it. Simply, your team will spend less time managing techs and more time building your business.
By implementing our Help Desk processes, you will experience a quantitative drop in client issues. As a rule of thumb, clients are always happier when they understand the support process and support jobs get done right the first time, not the third (or fifth).
We had challenges in upgrading our clients to our cyber-security offering. Managed Services Platform helped develop an effective process for our Account Management team to grow our existing client base.
The real-world insight provided by Josh and his team - MSP to MSP was critical to NSI successfully implementing a plan to migrate our existing clients and new clients to the Continuum help desk. Josh brought up several things Continuum never mentioned, critical items which we certainly would have uncovered on our own, only after making the mistakes ourselves – instead we avoided costly errors, allowing us to provide the service our clients expect. My advice to any MSP looking to make this migration is to listen to Continuum, follow the protocol and advice they give you – exactly. And hire Josh and his team to provide the real-world MSP experience that Continuum just can’t offer. You don’t know what you don’t know! – But Josh and LA Creative Tech do!
We use the Managed Services Platform's Needs Assessment questionnaires and reports to differentiate ourselves through the sales process. We have been growing our MSP 20% year to year.