Jamison West

EOS® Implementer, Advisor, Consultant, & Speaker at Jamison West

Jamison West - CCSP Expert Guide for MSPs

Jamison West is the CEO of both TimeZest and SmileBack. TimeZest is a customer self-scheduling solution for ConnectWise Manage. SmileBack is Customer Satisfaction and Loyalty solution also for many ticketing platforms. I am also a Consultant, Coach, Speaker, and EOS® Implementer.

Jamison was a business major at the University of Washington, focused on Human Resources and Marketing. He launched his IT Consulting business in 1995 in Seattle, making four acquisitions from 2010 to 2012. He sold his business in 2016 and co-founded Teamatics in early 2017. Jamison’s path to success has been paved by his ability to be a motivational leader, a capable business consultant, and an industry visionary.

After years of helping develop people within organizations he has led or worked with, he is thrilled to be helping organizations leverage their greatest asset, people, to perform better.


  • Think about why people care? Why they are going to follow you?
  • What internal/external/philosophical problems you help to solve
  • Facts about the past - to create authority (titles, past jobs)
  • Personal Passion - to create momentum
  • Personal Super Powers - to create uniqueness
  • Personal interest/hobby - to make you human



Move your MSP business to the Cloud


MSP to Cloud Centric Service Provider


6 min read

Why Growing an MSP is so hard?

The Managed Service Provider business model is a complex one and comes loaded with all sorts of challenges. One of the...

4 min read

Unleash Your Growth Potential

Whether you’re a “one-man-band”, an emerging MSP with a handful of people, a team about to reach the 20 people mark or...

4 min read

Debate on All In vs. Modular MSP pricing

The Managed Services business was created from the traditional suite of desktop management, backup, network and server...