Drive Strategic Client Relationships

 

Plan, measure and deliver high-touch client engagement activities

 

 

Schedule an Orientation Meeting

High-Value Meetings

 

You can turn every face-to-face meeting into a great experience making you a high-value business partner. Be a strategic consultant that hosts conversations instead of presentations. Make decisions happen and spend less time on preparation.

Scalable AM/vCIO Operation

 

Your Account Management and vCIO processes can be defined, structured and managed without relying on the individual's own style, knowledge or skillsets. Share and apply standard templates and best practices among the team.

Complete Accountability

 

By planning the client engagement playbooks for each client segment and by assigning the playbooks to your account managers you create clarity, visibility, and accountability. Set goals and expectations for Account Managers and track their progress.

Here's the problem

To become a high-value business partner means more face-to-face interactions with increased complexity. This leads to all kinds of problems. You need to hire more expensive people, spend more time with clients and you need to manage many custom processes.

Many MSPs give up on the transition process as only the owner is capable of all required tasks. That leads to overwork, frustration, and falling short of client expectations.

Increased touch with clients needs to be a sustainable process led by increased revenues and a streamlined process.

Deliver high-value QBRs and provide strategic roadmaps

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Run Better Client Review Meetings - The QBR

 

Unifying a Quarterly Business Review process is pretty hard. The audience varies client by client, your people have different processes and personalities, and each client has different maturity and goals.

By integrating the strategic components such as client roadmaps, needs assessments, service reviews with the tactical components such as best practice compliance, ticket reviews or billing conversations, you can run effective and engaging meetings that matter to your clients,

 

See how to run great QBRs

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Client Project Roadmaps


Drive consistent project cash flow, utilization, and a clear pipeline to communicate to clients and the team. 

Client Roadmaps are a summary of your client's strategic and tactical IT initiatives.

Client Roadmaps give you and your clients a clear view of what should be done, what is work in progress and what is completed.

 

See how roadmaps help

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Structure your Account Management and run an efficient client engagement operation

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Structure your Account Management

 

Client Engagement Playbooks help to define what activities you deliver to different client segments.

Structure the Account Management and vCIO processes so you’re less reactive and more proactive.

Assign the playbooks to clients and then track the execution.

Assign Account Managers to Clients and monitor activities.

Never miss another crucial client engagement.

 

See how playbooks help

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Run an Effective Account Management Operation

 

Run the Account Management and vCIO team effectively by making the team accountable

Cut the “busywork” and do “quality work”. 

Let the entire team follow the same processes.

Gain visibility into what attention clients need and when.

 

See how to create accountability

Differentiate with a Productized Service Offering and Close Deals with Consultative Sales Meetings

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Differentiate with a Productized Service Offering

 

Defining your offering elevates you from the commodity MSP to a high-value business partner. Show the value to existing clients. If you don’t define your value, your clients will do it for you. Your clients will see you for the real business value you provide in supporting their goals of profitability, productivity, and continuity of their businesses.

 

See how productization helps

 

 

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Close Deals with Consultative Sales Meetings

 

Differentiate from your competition, command high prices and control the IT buying process.

Manage the complete sales/buying interaction with a clear process. Implement duplicatable sales processes that anyone can follow to success.

Effectively communicate the value of technology as the solutions change.

Differentiate from competitors by understanding & offering what the clients want by providing “Leadership” with a buying process.

 

See how to close more deals

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Get Started with an Orientation Meeting

1. Schedule an Orientation Meeting

2. Tell us your story and your challenges

3. Watch how the software can help

4. Calculate the Return on Time and Investment

5. Decide on the next steps

 

Schedule an Orientation Meeting

1. Identify

Think about your business challenges and bottlenecks to identify a Business Building Goal you need to work on.

2. Learn

Browse the available resources, read articles, watch videos and attend an online seminar to learn about the Solution.

3. Implement

Sign up for a Masterclass or a Readiness Assessment with an Expert Guide to start working towards your goal.

4. Operate

Use the Strategic Client Relationship tools to streamline and automate the implemented frameworks in your daily operations.

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